1. GENERAL INFORMATION
These general conditions of sale explicitly regulate the relationships arising between the point of sale of Kinky Elf Toys and the clients that register as users or acquire products through the online store completing the agreements established in the electronic purchase order.
The completion and sending of a purchase order expresses the full knowledge and full and unreserved adhesion to each of the general conditions.
The customer claims to be of legal age and able to freely and voluntarily make a purchase order.
CUSTOMER SUPPORT
To make inquiries the user can send an email to the address wgcaden@hotmail.com or call to 856-313-6631.
2. PRODUCTS PURCHASE
The distribution of products is established for the entire United States geographical area.
The device from which the products are displayed may show slight variations in tone and color with respect to those received.
The characteristics and prices of the products are detailed in its file and the customer declares to know the measures, forms and disposition of those that make up his order according to the specifications expressed in the store and the purchase order.
3. PRICES AND AVAILABILITY
The prices indicated include taxes and fees.
Kinky Elf Toys reserves the right to modify its prices at any time, but the products will be invoiced according to the conditions and rates in force at the moment in which the order is registered and subject to availability on that date.
Kinky Elf Toys reserves the right to send an invoice for additional money to cover modifications or special requests to already made products after final sale.
The automatic confirmation of the order does not validate conditions of erroneous prices. Upon detecting that an error has been made in the introduction of the price of an item after receiving an order, we will inform the incident as soon as possible to offer the cancellation or maintenance option in the correct conditions. Without the express agreement to the correct price conditions, the shipment will not be processed.
The customer accepts that Kinky Elf Toys will accept your order based on the available stocks and will do everything possible to respond to any request. In case a product is not available after confirming the order and after the closing of the corresponding sale, the client will be informed of the partial delivery of his order or the cancellation of the same.
In case of cancellation, any amount paid according to the payment method made by the customer or by transfer will be refunded.
4. PAYMENT SYSTEMS
You can pay for your purchases using check, credit or debit cards.
**If paying by check your order will not be started until the check has been received.
6. SHIPPING
The shipping cost for ALL purchases is included in checkout process.
ACCESS
The client must ensure that the dimensions of the items purchased will not imply problems of accessibility to the property where the delivery is made through doors, corridors, elevators, landings, etc.
7. WARRANTY
All items carry a lifetime guarantee. If it breaks for any reason we will repair or replace it free of charge. Email us at wgcaden@hotmail.com with details of what happened and what needs to be repaired and we will contact you ASAP
The warranty does not cover travel, or deficiencies caused by negligence, bumping, use or improper handling, improper installation not performed by the authorized technical service or materials subject to wear and tear due to normal use.
Certain normal characteristics of natural materials (veins, knots, marks on the skin) are signs of authenticity and embellish a product, not being cause for complaint.
8. RETURNS
A 25% restocking fee will be charged on furniture orders that are placed and then canceled after 3 days.
If any product is found DEFECTIVE within 30 days from date of invoice, please contact us for an exchange.
There are NO returns on custom made items that were ordered in the wrong size, color, etc. Please make your selections carefully!
To exchange an item, or return an item for repair contact wgcaden@hotmail.com for return instructions.
9. TREATMENT AND PROTECTION OF PERSONAL DATA
We respect your privacy and guarantee the information you supply us will never be sold or given to any other company.
When you place an order with us you are asked for Shipping and Billing information which we use to process your order and subsequently that information is then permanently deleted from our systems. We only keep your name and the dollar amount.
We take extra steps to protect your safety and privacy. We use secure technology, privacy protection controls and restrictions on employee access in order to safeguard your personal information.